Privacy Policy
Your privacy matters deeply to us. Here's exactly how we protect and handle your personal information.
Introduction
At RvTools, we believe transparency about data collection and usage isn't just good practice—it's essential for building trust. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, sign up for courses, or interact with our educational platform.
We're committed to protecting your privacy rights under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) where applicable. When you choose to learn with us, you're entrusting us with personal information, and we take that responsibility seriously.
Information We Collect
Information You Provide Directly
When you register for courses or contact us, we collect information you voluntarily provide, such as your name, email address, phone number, and educational background. If you participate in our full-stack development programs, we might also collect information about your coding experience and career goals to better tailor your learning experience.
Automatically Collected Information
Our website automatically collects certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and how you interact with our site. We use this data to improve our platform's functionality and understand how students navigate our educational content.
We never collect sensitive personal information like social security numbers, financial account details, or health information unless specifically required for educational services and with your explicit consent.
How We Use Your Information
- Educational Services: We use your information to provide programming courses, track your progress, and customize learning materials to your skill level and interests.
- Communication: We'll send you course updates, important announcements, and educational resources. You can opt out of promotional communications at any time.
- Platform Improvement: We analyze usage patterns to enhance our teaching methods, improve course content, and develop new educational programs that better serve our students.
- Support Services: When you contact us for help, we use your information to provide technical support and answer questions about our courses.
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances:
Service Providers
We work with trusted third-party services to operate our platform, such as hosting providers, email services, and payment processors. These companies are contractually obligated to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, such as responding to a court order or government request, or to protect our rights, property, or safety, or that of our users.
Your Privacy Rights
You have several rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If your information is inaccurate or incomplete, you can ask us to correct or update it.
- Deletion: You can request that we delete your personal information, subject to certain legal and operational limitations.
- Portability: You can request that we provide your information in a structured, machine-readable format.
To exercise any of these rights, contact us at support@rvtools.us. We'll respond to your request within 30 days and verify your identity before processing any requests involving personal information.
Data Security and Retention
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and regular security assessments.
We retain your personal information for as long as necessary to provide our educational services and comply with legal obligations. Student records are typically maintained for seven years after course completion, while marketing communications data is retained until you opt out or request deletion.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). We also use analytics tools to understand how visitors interact with our site, helping us improve the user experience for future students.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: support@rvtools.us
Phone: +14792210848
Address: 42 Garrett Rd, Upper Darby, PA 19082, United States